Director of Carer Acquisition and Engagement

Full Job Description

Job Title: Director of Carer Acquisition and Engagement

Location: Home Based with National travel

Contract: Permanent / Full Time

Salary: up to £85,000 per annum dependent on experience 

About the Group

We are part of the National Fostering Group – the UK’s largest independent fostering family.

Our highly skilled and dedicated fostering community supports Local Authorities by providing short or long-term foster placements for thousands of vulnerable children and teenagers throughout the UK. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’, it is perhaps not surprising that more people choose to foster with our fostering agencies than any other fostering provider in the UK.

About the Role

The Director of Carer Acquisition and Engagement will work closely with the Chief Commercial Officer to set and communicate the national strategy for carer recruitment and retention. Your primary responsibility will be to work with our fostering agencies and Carer Recruitment Officers to meet annual recruitment targets, overseeing the entire process from enquiry to approval. This includes managing the conversion pipeline for all national and local carer enquiries.

You will lead our call centre and field sales teams, ensuring a customer-first culture. Developing and implementing a comprehensive Foster Carer communication programme will be key, as will collaborating with the wider NFG team to manage the retention of our existing foster carer base. Regular communication with Regional Directors about recruitment opportunities and challenges will be essential.

Additionally, you will provide performance data to the Executive team, Regional Directors and Carer Recruitment Team. Setting and maintaining referral incentives will also fall under your remit as well as ensuring that all relevant staff are up-to-date with processes and training.

Who we are looking for 

The Director of Carer Acquisition and Engagement will be a dynamic and results-driven individual with a practical, outcomes-focused approach. You will have a track record of driving performance through data insight and translating this into actionable business plans.  

You will have the ability to work collaboratively and build strong working relationships, as well as influencing effectively at all levels. You will lead a fast-paced, changing environment and be adept at juggling multiple priorities. It is important you possess high emotional intelligence, resilience and tenacity giving you the ability to deliver results consistently.

Creativity and expertise for finding new ways to deliver results will serve you well in this role. Excellent communication skills, both written and verbal, are a must, as are exceptional organizational and time management skills.

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional benefits and reward package including:

• Up to 39 days annual leave each year (25 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)
• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
• 4 day working week - after successful probation and based on performance

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• & many more!!

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities employer.